APAC Head of Digital Enablement

APAC Head of Digital Enablement - Chubb External Careers

• Lead, mentor, and manage a team of 5 Product Owners and their respective squads, ensuring alignment with organizational goals and fostering a collaborative and high-performing team culture.
• Provide guidance and support to Product Owners in prioritizing backlogs, defining roadmaps, and delivering value to stakeholders.
• Collaborate with senior leadership to define and execute the digital partner business strategy through Chubb Studio.
• Ensure that the squads' objectives align with the organizational goals, focusing on driving growth and enhancing partner and customer experiences.
• Own the success of digital solutions delivered through Chubb Studio, ensuring they meet partner and business objectives.
• Work closely with Product Owners and squads to deliver solutions that drive measurable outcomes, including partner satisfaction, revenue growth, and operational efficiency.
• Continuously evaluate solution performance and implement improvements to maximize impact and value.
• Oversee the development and delivery of digital solutions that enable and enhance partner business capabilities via Chubb Studio.
• Drive innovation and continuous improvement in digital products and services to meet the evolving needs of partners and customers.
• Act as the primary liaison between the squads and key stakeholders, including Sales, Claims, Partner Experience, and Customer Experience teams.
• Facilitate effective communication and collaboration to ensure alignment on priorities, timelines, and deliverables.
• Establish and monitor key performance indicators (KPIs) to measure the success of digital initiatives and ensure accountability across squads.
• Provide regular updates to leadership on progress, challenges, and opportunities for improvement.
• Ensure optimal allocation of resources across squads to meet project deadlines and deliverables.
• Identify and address resource gaps, including skills development and recruitment needs.
• Champion Agile methodologies and best practices across squads to ensure efficient and effective delivery of digital solutions.
• Drive a culture of continuous learning, adaptability, and innovation within the teams.
• Identify and mitigate risks associated with digital initiatives, ensuring compliance with organizational policies and industry regulations.
• Proactively address challenges and roadblocks to maintain project momentum.
• Advocate for a customer-first approach in all digital initiatives, ensuring that solutions meet the needs of end-users and enhance their experience.
• Gather and analyze feedback from partners and customers to inform product improvements and innovations.
• Stay informed about industry trends, emerging technologies, and competitive landscape to identify opportunities for differentiation and growth.
• Leverage insights to drive strategic decisions and maintain Chubb Studio's competitive edge in the market.

• Proven experience managing cross-functional teams, including Product Owners and Agile squads, ideally in a digital or technology-driven environment.
• Demonstrated ability to lead, mentor, and develop high-performing teams.
• Strong background in product management, with experience overseeing the development and delivery of digital products and solutions.
• Familiarity with Agile methodologies, including Scrum and Kanban, and experience working in an Agile environment.
• Experience driving enabling partner ecosystems and business growth through digital platforms.
• Knowledge of digital tools, APIs, and platforms that support partner integration and customer experience.
• Experience in the insurance, financial services, or related industries is highly preferred.
• Understanding of partner ecosystems, claims processes, sales operations, and customer experience strategies.
• Proven ability to collaborate with and influence senior stakeholders across Sales, Claims, Partner Experience, and Customer Experience teams.
• Strong communication and interpersonal skills to manage relationships and align priorities across diverse teams.
• Experience in developing and executing strategies that align with organizational goals and drive measurable business outcomes.
• Ability to balance long-term vision with short-term delivery objectives.
• Experience in establishing and tracking KPIs to measure the success of digital initiatives and team performance.
• Ability to analyze data and provide actionable insights to leadership.
• Familiarity with risk management practices and regulatory compliance in the insurance or financial services industry.
• Experience in designing and delivering solutions that prioritize customer needs and enhance customer experience.
• Ability to gather and analyze customer feedback to inform product improvements.
• Knowledge of emerging technologies, industry trends, and competitive landscape to drive innovation and maintain a competitive edge.

• Leadership and Team Management
• Strategic Alignment
• Solution Success and Business Objectives
• Digital Enablement
• Stakeholder Collaboration
• Performance Monitoring and Reporting
• Resource Planning and Allocation
• Agile Practices and Delivery Excellence
• Risk Management
• Customer-Centric Focus
• Market and Industry Awareness

Chubb Asia Pacific Pte. Ltd.